If you have any questions about SMASHDOCs, you can share these in our SMASHDOCs community.
We also point out new features, services and contents of SMASHDOCs to you by e-mail to all registered user. If you do not wish to receive these e-mails any longer, you can unsubscribe at any time. We will explain to you in every e-mail how to unsubscribe.10.2 Support for the paid version
If not stated differently in an order or commercial agreement, Toppan Merrill GmbH must provide customer support for the Service under the terms of Toppan Merrill GmbH Customer Support Policy (Support) which is located at Privacy Statement
all purposes.10.2.1 Service Level Agreement & Warranty
Toppan Merrill GmbH warrants to Customer:
(i) that commercially reasonable efforts will be made to maintain the online availability of the Service for a minimum of availability in any given month as provided in the chart below (excluding maintenance outages of which Toppan Merrill GmbH shall give at least 8-hours electronic notice and shall schedule to the extent practicable during the night or weekend hours, force majeure, and outages that result from any Customer technology issues);
(ii) the functionality or features of the Service may change but will not materially decrease during any paid term; and
(iii) that the Support may change but will not materially degrade during any paid term.
Availability Warranty Credit
– 96,5 – 94% = 10% of monthly fee
– 94 – 90% = 25% of monthly fee
– Less than 90% = 50% of monthly fee